If you are reading this, you have probably figured out that we have released a brand new Help Center! We have been working hard to expand our current support network in order to provide quick and easy resolutions to your issues. We are excited to announce the MDTech Help Center which allows you to browse MD Coder knowledge articles, submit support tickets, and even share new feature ideas with other MD Coder users! The Help Center gives customers the most relevant answers and information automatically—and in context—for a faster self-service experience.
At MDTech we put a premium on giving our users a voice. The feature request community was put in place to do exactly that - allow users to post feature requests and ideas that they want to see in future versions of MD Coder/MD Messages. Upvote other user's ideas to show that you agree with them! Our Product Team meets during the third week of every month to review all posts in the feature request community. You can check back on this site to see the status of upcoming features.
Link to new Community Page: https://mdtech.zendesk.com/hc/en-us/community/
SUBMIT A SUPPORT TICKET
Reporting a bug has never been easier. If you can't find what you need in the Help Center, you can quickly submit a ticket to our support team. Submitting a ticket through the Help Center will help to make sure your issue gets to the right team, immediately, so your problem can be fixed ASAP.
Link to New Request Page: https://mdtech.zendesk.com/hc/en-us/requests/new
BROWSE HELP ARTICLES
Located at the home of the Help Center, The Knowledge Base Hub provides frequently asked questions and tutorials about MD Coder. The Knowledge Base Hub is also home to important product announcements and release notes.
Link to Base Hub: https://mdtech.zendesk.com/hc/en-us
ACCESSING THE NEW HELP CENTER
If you've communicated with our support staff through email previously, you're already registered.
The next step is to set your password by clicking "Sign in" and then "Get a password". If you have never contacted our support staff through email before, then click the "Sign up" link.
1. Your Help Center email and password are NOT the same as your MD Coder login and password (for security reasons, please try to avoid using the same password for both).
2. Starting June 18th, all support emails to firstname.lastname@example.org will be redirected to the new Help Center.
We are excited to provide you with this new and improved level of support!
Your friends at MDTech